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MASTER SANITARY FITTINGS WARRANTY INFORMATION

COMPLAINT EVALUATION SOP's

LIFE TIME LIMITED WARRANTY (Five Years)

MASTER Sanitary Fittings & Bathroom Accessories products have been manufactured under the highest standards of quality and workmanship according to ISO 9001:2008. MASTER bathroom fittings & plastic accessories are created to satisfy quest for ultimate. That is unique in colors, style and combinations. MASTER does not compromise on quality mechanism wise as well as finishes.

MASTER established an independent department named “Master Customer Services” for providing best after sale services according to warranty agreement to its honorable consumers. Master is providing limited lifetime (Product life five years) warranty from the date of original purchase to its honorable customers at his doorstep within minimum time. Complaints will be entertained after the shown of original purchase receipts.

MASTER SANITARY FITTINGS

  • Master Sanitary Fittings Industries is bound to provide after sales services to its honorable customers according to following SOP’s.

MECHANICAL WARRANTY (Brass Faucets)

  • Master offers warranty on all mechanical parts provided with the original faucets and taps. The parts are guaranteed to be free from manufacture defect in material and workmanship under normal use (as per the terms of the warranty)

FINISH WARRANTY (Brass Faucets)

  • Master offers five years warranty on all its products finishes (Chrome plated, Satin, Color coated, acrylic coated expect gold plated). If customer follows proper installation, care & maintenance instructions recommended by manufacturer. As a special note avoid all cleaning products that contain ammonia, bleach, alcohol and Harpic etc they may damage the finish.

MECHANICAL WARRANTY (Plastic Items)

  • Master offers five years warranty on all mechanical parts provided with the original Plastic Items (Flush Tanks, Muslim Shower, Head Showers etc.). The parts are guaranteed to be free from manufacture defect in material and workmanship under normal use (as per the terms of the warranty).

FINISH WARRANTY (Plastic Items)

  • Master offers five years warranty on all mechanical parts/finishes, if customer follows proper installation, care & maintenance instructions recommended by manufacturer provided with the original plastic items. The parts are guaranteed to be free from manufacture defect in material and workmanship under normal use (as per the terms of the warranty).

FINISH WARRANTY (Accessories)

  • Master offers five years warranty on all accessories Set Finish (Plastic, Chrome and Satin except Gold Plated), if customer follows proper installation, care & maintenance instructions recommended by manufacturer provided with the original accessories.

CARE & MAINTENANCE FOR LONG TERM BEAUTY & PERFORMANCE

  • Always apply water diluted solutions of shampoo, branded washing powder with foam for cleaning the master products. After cleaning, immediately wash and dry with clean water, soft cotton cloth then use car polish and buff to protect from unwanted stains for minimum fifteen days.
  • Don’t apply water on the mirror because it can damage backside coating. Always use recommended cleaning agents.
  • To avoid plastic items & accessories fittings in sunlight or near to heat because it will cause of fade the color or de-shape.
  • Clean your water storage tank at least once a month and install water filter on main supply line in order to get maximum good result.
  • Overhead / Hand and Toilet shower filter required cleaning at frequent intervals. Once you feel that the water pressure in the shower has decreased gently remove the filter (Jali) of the shower and clean it thoroughly with a washing powder & tooth brush. This will revive the normal pressure of water through the shower.
  • After use of toilet shower shake before hook and make sure there is no water drops in the showered.

WARRANTY DOES NOT APPLY TO THE FOLLOWING CONDITIONS:

  • Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder, electrical storm, etc.
  • Damage or loss resulting from any accident, unreasonable use, misuse, abuse, negligence, or improper care, cleaning, or maintenance of the Product.
  • Damage or loss resulting from sediments or foreign matter contained in a water system.
  • Damage or loss resulting from improper installation or from installation of the Product in a harsh and/or hazardous environment, or improper removal, repair or modification of the Product.
  • Damage or loss results from normal and customary wear and tear, such as gloss reduction, scratching or fading color over time due to use or exposed to sun, cleaning practices or water or atmospheric condition, including but not limited to, the use of bleach, alkali, acid cleaners, dry (powder) cleaners or any other abrasive cleaners or the use of metal or nylon scrubbers.
  • The use of any Product in a manner inconsistent with the Product instructions / owner’s manual
  • Expiry of Warranty Period.
  • Plastic items or cosmetic accessories that has been scratched or exposed to sun
  • During usage if breakage occurred in any product.
  • MASTER will not be responsible for labor charges and/or damage incurred in installation, repair or replacement, nor for any indirect, incidental or consequential damages, losses, injury or costs of any nature relating to this faucet. Except as provided by law, this warranty is in lieu of and excludes all other warranties, whether expressed or implied, statutory or otherwise, including without restriction those of merchantability or of fitness for use.

INTERNATIONAL WARRANTY

Master is also providing International warranty on its products as per company warranty policy through its own established offices/ Distribution network.

MASTER CUSTOMER SERVICES

If you have any complaint/Suggestions or any further information regarding Master Products please do not hesitate to contact our Toll free 0800-23232 during business hour or visit Online Inquire. Our experienced customer services department personals will personally deal with your enquiry.

Notes:

MASTER (Pvt.) Ltd. reserves the right to terminate, modify this warranty policy at any time at its absolute discretion.